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REAL Support
REAL Support
 So much of the hosting industry is centered around price, space, and bandwidth. Although you will generally not find lower prices or more resources elsewhere, we feel it is much more important to offer a level of service that exceeds both industry standards, and the expectations of a wide range of clients with all levels of hosting knowledge. This is why at WestHost, you will be able to contact a world-class team of technicians and engineers offering REAL SUPPORT 24 hours a day, 7 days a week, and 365 days a year via toll free phone, instant live chat and rapid-reply e-mail.
Our response times lead the industry and our support staff is one of the most qualified, capable, and friendly you will find anywhere. Each individual is highly trained, managed, and can be accessed IN-HOUSE. More importantly, each is committed to providing the highest level of support possible. This is probably why 95% of our clients rate our quality of support as Excellent or Good.
Even though our preferred support medium is e-mail, with it's documented communication log, and the opportunity to send and receive links and files, we still recommend using whichever contact method is most convenient for you and your needs:
Average Wait Times:
- Toll Free Phone - 2 Minutes
- Live Chat - 30 Seconds
- E-mail - 1 Hour 45 Minutes
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